Refund policy

Return and Refund Policy

At Tap & Taste, we prepare fresh, perishable, and made-to-order products. For food safety, hygiene, and quality control reasons, we do not accept returns on food items once the order has been delivered or picked up.

Non-Returnable Products

We do not accept returns on:

Sweet bites
Savory bites
Mousses
Desserts
Customized products
Event orders
Refrigerated or perishable products
Any food item that has already been delivered or picked up

Order Cancellations

Orders may be canceled only if they have not yet entered the preparation process.

For small orders, cancellations must be requested at least 24 hours in advance.

For large, customized, or event orders, cancellations must be requested at least 48 hours in advance.

If the order is already in preparation, packed, ready for delivery, or on its way, it will not be eligible for cancellation or refund.

Order Changes

You may request changes to your order as soon as possible. Changes are subject to availability and the preparation status of the order.

We cannot guarantee changes requested with short notice or once the order is already in preparation.

Incorrect, Damaged, or Incomplete Orders

If you receive an incorrect, damaged, or incomplete product, please contact us on the same day of delivery or pickup.

In order to review the case, we will need:

Order number
Customer name
Photo of the product received
Description of the issue

After reviewing the situation, Tap & Taste may offer, when applicable:

Product replacement
Store credit for a future purchase
Partial refund
Full refund

Each case will be evaluated individually.

Failed Deliveries

It is the customer’s responsibility to provide a correct address, a valid phone number, and to be available on the agreed delivery date and time.

If we are unable to complete the delivery because the address is incorrect, the customer does not respond, no one is available to receive the order, or access to the delivery location is not possible, the order will not be refundable.

In some cases, a new delivery may be coordinated for an additional fee.

Pickup

If you select pickup, the order must be picked up on the agreed date and time.

Tap & Taste is not responsible for product quality if the customer picks up the order late or does not pick up the order at the scheduled time.

Care After Delivery

Our products must be consumed or refrigerated as needed after delivery or pickup.

Tap & Taste is not responsible for damage, texture changes, melting, contamination, or loss of quality caused by improper storage after the order has been delivered or picked up.